Privacy Policy

KA MEDICAL APPAREL S.A.S
In compliance with Law 1581 of 2012, Regulatory Decree 1377 of 2013, and other related regulations, KA MEDICAL APPAREL S.A.S is responsible for processing the personal data provided through this website.

The personal data requested by KA MEDICAL APPAREL S.A.S on this website will be used for the following purposes:

  1. For the purchase, payment, dispatch, and delivery process of products acquired through the website.
  2. To carry out billing processes.
  3. To communicate with data owners for commercial, marketing, promotions, promotional activities, and/or proprietary advertising purposes.
  4. To conduct satisfaction surveys, preference surveys, product and/or service evaluations.
  5. To study and analyze the information provided for product improvement.
  6. To conduct studies on consumption habits, preferences, purchase interests, and product testing.
  7. To provide assistance, service, and technical support for products and/or services.
  8. To maintain historical records and contact data owners.
  9. To verify, validate, or check the data provided.
  10. To collect personal data, incorporate it, and store it in the database.
  11. To organize, catalog, classify, divide, or separate the provided information.
  12. To communicate and allow access to the provided personal data to third-party providers and employees of KA MEDICAL APPAREL S.A.S.
  13. To handle procedures for requests, petitions, complaints, or claims.
  14. To disclose information when it must be provided to a third party to comply with laws, regulations, or legal processes.
  15. To comply with obligations imposed by laws and regulations on KA MEDICAL APPAREL S.A.S.

As the owner of the information, you have the right to know, update, and correct your personal data, and only in applicable cases, to delete or revoke the authorization granted for its processing.

For more information, you can review our Personal Data Processing Policy and any substantial changes made to it (here).

If you wish to submit inquiries, complaints, or requests regarding your personal data, you can do so via:
Email: [email protected]
Address: Carrera 100 # 5-1 Cali, Valle del Cauca, Colombia.


PERSONAL DATA PROCESSING POLICY

KA MEDICAL APPAREL S.A.S identified with NIT No. 901.387.771-1 (hereinafter “KA MEDICAL APPAREL”), in compliance with Law 1581 of 2012 and Regulatory Decree 1377 of 2013, respectful of the importance of the handling and protection of personal data provided by users of this website (hereinafter “Data Owners”), has developed this Personal Data Processing Policy (hereinafter the “Policy”) to inform data owners about the purposes, measures, and procedures for handling personal data, as well as the mechanisms available to them to know, update, correct, and delete the personal data provided or revoke the authorization for its use.

DEFINITIONS:

  • Authorization: Prior, express, and informed consent from the data owner for personal data processing.
  • Database: Organized set of personal data that is subject to processing. All databases of natural persons who have provided their personal data through the website kamedicalapparel.com are considered personal data databases.
  • Personal Data: Any information associated with one or more identifiable natural persons.
  • Data Processing Manager: A natural or legal person who processes personal data on behalf of the data controller.
  • Data Controller: A natural or legal person responsible for deciding on the data and/or its processing, in this case, KA MEDICAL APPAREL.
  • Data Owners: Individuals whose personal data is subject to processing.
  • Processing: Any operation on personal data such as collection, storage, use, circulation, or deletion.
  • Transfer: The operation performed by the data controller or manager when sending the information to another recipient, who then becomes responsible for the data processing.
  • Website: Refers to the website kamedicalapparel.com.
  • Products: Products sold through the website.

When a term is defined in this Policy, it will be interpreted according to its definition herein. If a term is not explicitly defined in this document or applicable law, it should be interpreted according to its literal meaning, provided it is consistent with the Policy.

OBJECTIVE:

To define the general guidelines for compliance with Law 1581 of 2012 and Decree 1377 of 2013, which regulate the management of personal data databases, as well as the criteria for collecting, storing, using, circulating, and deleting the personal data processed by KA MEDICAL APPAREL.

SCOPE:

This Policy applies to all personal information registered on the website.

OBLIGATIONS:

This Policy is mandatory for:

  • KA MEDICAL APPAREL as the Data Controller responsible for the personal data processing.
  • Third parties with access to the databases will be Data Processing Managers and must comply with Law 1581 of 2012, Decree 1377 of 2013, the rules that complement or modify them, and this Policy.

EXCEPTIONS TO THIS POLICY:

The Policy is not applicable when:

  • Information is required by a public or administrative authority in the exercise of its legal functions or by court order.
  • Public data is being processed.
  • Cases of medical or sanitary emergencies.
  • Information is authorized by law for historical, statistical, or scientific purposes.
  • Data related to civil registry.

DATA CONTROLLER:

KA MEDICAL APPAREL S.A.S, identified with NIT No. 901.387.771-1.
Address: Carrera 100 # 5-1 Cali, Valle del Cauca, Colombia.
Website: kamedicalapparel.com
Phone: (+57) 3137217600

AUTHORIZATION:

KA MEDICAL APPAREL may process the personal data of data owners who:

  • Have granted their authorization through the website.
  • Contact KA MEDICAL APPAREL directly and provide their personal data for the purpose of starting a commercial relationship or for handling inquiries, complaints, or requests. In all cases, the data owners retain their habeas data rights and may exercise their rights as outlined in this document.

Product sales on the website are not directed toward minors. Therefore, a valid national ID number must be provided when making purchases. If a minor provides personal information through the website while pretending to be of legal age, KA MEDICAL APPAREL will not be responsible for such actions. If KA MEDICAL APPAREL becomes aware that a minor has provided personal information, it will be authorized to delete such information from its databases.

PROCESSING AND PURPOSE:

The personal data processing conducted by KA MEDICAL APPAREL will serve the following purposes:

  • To process the purchase, payment, dispatch, and delivery of products acquired through the website.
  • To handle billing processes for website buyers.
  • To communicate with data owners for commercial, marketing, promotional activities, and/or proprietary advertising purposes.
  • To conduct satisfaction surveys, preference surveys, product and/or service evaluations.
  • To study and analyze the provided information for product improvement.
  • To conduct studies on consumption habits, preferences, purchase interests, and product testing.
  • To provide assistance, service, and technical support for products and/or services.
  • To maintain historical records and contact the data owners.
  • To verify, validate, or check the provided data.
  • To collect personal data, incorporate and store it in the database.
  • To organize, catalog, classify, divide, or separate the provided information.
  • To communicate personal data to third-party providers who offer KA MEDICAL APPAREL necessary services for its proper operation and execution of its corporate purpose.
  • To communicate personal data to KA MEDICAL APPAREL employees for proper operation and execution of its corporate purpose.
  • To handle procedures for requests, petitions, complaints, or claims.
  • To disclose information to a third party when required to comply with laws, regulations, or legal processes.
  • To comply with obligations imposed by laws and regulations applicable to KA MEDICAL APPAREL.

RIGHTS OF DATA OWNERS:

As the owner of your personal data, you have the right to:

  • Access the provided data that has been subject to processing, free of charge.
  • Know, update, and rectify your information if it is partial, inaccurate, incomplete, fragmented, misleading, or if its processing is prohibited or unauthorized.
  • Request proof of the granted authorization unless it is not a requirement for data processing under the law.
  • Submit complaints to the Superintendence of Industry and Commerce (SIC) or the designated authority for violations of the current regulations.
  • Be informed about the use of your personal data.
  • Revoke the authorization and/or request the deletion of the data, provided there is no legal or contractual obligation preventing its removal.

ATTENTION TO REQUESTS, INQUIRIES, AND CLAIMS:

KA MEDICAL APPAREL provides the means and resources to handle and manage data owners’ requests, inquiries, and claims to exercise their rights to know, update, rectify, and delete their data and revoke their authorization. Communication channels for these purposes are:

Email: [email protected]
Address: Carrera 100 # 5-1 Cali, Valle del Cauca, Colombia.

Any additional questions or information will be received and handled by sending them to the above-mentioned physical or electronic contact addresses.

PROCEDURE FOR EXERCISING HABEAS DATA RIGHTS:

The procedure and minimum requirements for exercising the data owner’s rights over their personal data are as follows:

Information required for submitting requests: To submit and process requests, the following information must be provided:

  • Full name and surname.
  • Contact details (physical and/or electronic address, and phone numbers).
  • Means for receiving a response to your request.
  • Reason(s)/fact(s) that give rise to the claim with a brief description of the right you wish to exercise (know, update, rectify, request proof of the granted authorization, revoke, delete, access the information).
  • Signature and identification number.

If the request is submitted by the legal successor of the data owner, they must demonstrate this status with a document proving their status as the successor of the deceased person. If the request is submitted by the data owner’s representative or proxy, the representation or power of attorney must be demonstrated through a legally valid document.

Term for resolving requests: The maximum legal term for resolving the data owner’s request is fifteen (15) business days from the day after its receipt. If it is not possible to respond to the request within this period, KA MEDICAL APPAREL will inform the interested party of the reasons for the delay and the date on which their request will be addressed, which in no case may exceed eight (8) business days following the expiration of the initial term.

If the request is incomplete, KA MEDICAL APPAREL may require the interested party to correct the deficiencies within five (5) calendar days following receipt of the request. If two (2) months pass from the date of the requirement without the applicant providing the required information, it will be understood that they have abandoned the request.

If KA MEDICAL APPAREL is not competent to resolve the request, it will transfer the request to the appropriate entity within a maximum term of two (2) business days and inform the data owner of the situation, thus freeing itself from any claim or responsibility for the use, rectification, or deletion of the data.

CHANGES IN THE PRIVACY POLICY:

Any substantial changes to the Personal Data Processing Policy will be promptly communicated to the data owners through publication on the website.

VALIDITY:

This Personal Data Processing Policy is effective from November 24, 2022. The databases where personal data is registered will remain valid for the time the information is maintained and used for the purposes for which it was collected, unless the data owner contacts KA MEDICAL APPAREL by the means defined in section 9 of this Policy and exercises their right to delete or remove their personal data.

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